Roles
Customer is controller for customer data. Real Runtime acts as processor for service delivery, security, and support operations.
Processing scope
Processing is limited to configured workflows, support obligations, abuse prevention, and system reliability.
Security
Real Runtime applies administrative, technical, and organizational safeguards proportionate to service risk.
Retention and deletion
Logs and telemetry retention follow documented schedules; customer deletion requests are handled according to policy and law.
Subprocessors and transfers
Customer is responsible for confirming transfer mechanisms and subprocessor requirements with counsel for its jurisdiction.